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Support

FAQs:

There are thousands of earphones out there, all of which have different soundport designs. So, we have many versions of Comply™ tips to ensure a secure fit on most earphones. 

How do I find compatible tips for my earphones?

Use the Fit Finder tool on our website to find what Comply™ tips fit your device. Type and select your earphone brand, then select your model, and voila, the compatible options will appear. Simply click on the tip of your choice to be brought to the product page.

Find Your Fit

I don’t see my earphone brand and/or model listed.

Check out our full earphone compatibility listing here .

If you still do not see your earphone, then consider our SmartCore™ products here .

Still have questions? Contact us with your earphone brand and model name so we can help you find your fit!

What is the difference between Sport Pro, Isolation, and Comfort?

Sport ProSecure-fit foam to keep earphones in place + SweatGuard to keep sweat out during rigorous activity
Isolation: Bullet-shaped for increased noise isolation
Comfort: Round-shaped for maximum comfort during long-listening sessions

  Isolation Series Isolation Plus Series Comfort Series Comfort Plus Series Sport Pro Series
Noise Isolation High High High High High
Includes WaxGuard™ or SweatGuard™    
Enhanced Audio Experience
Best for Audiophiles  
Best for long-listening sessions      
Best for workouts        

What do the 100-600 numbers mean?

Many earphones have different soundport nozzles (the part the tip goes onto) and these numbers represent our different inner core sizes ranging from small to big. An earphone is only compatible with one core size. We actually bring in every earphone listed on our website and our engineers put the earphone through testing to determine which core size is the best compatibility. Use our Fit Finder to see which Comply™ tips fit your earphones.

Find Your Fit

What is a WaxGuard™ or SweatGuard™?

These are acoustically-transparent filters within the inside of the tips that block ear wax and debris (WaxGuard™) or sweat and moisture (SweatGuard™) from entering the soundport nozzle of your earphone. These filters help protect your earphones over time from blockage, compromising the sound quality. It is highly recommended for high-end earphones and sport earphones.

How do I know if I should get Small, Medium, or Large?

Opt for same size as your silicone tips. Medium fits most. Still not sure? Try our Mixed Size Pack (includes S, M and L).

Do you have an extra small or extra large?

Unfortunately, no. If you need extra small, use our Isolation or Sport Pro tips in the size Small. Make sure to compress the foam fully before inserting them in your ears. If you need extra large tips, use our Comfort Series in size Large. These tips are round and have the widest diameter.

What is the SmartCore™?

The SmartCore™ is a patented inner core design that fits a large range of different earphone nozzle sizes and designs. Instead of purchasing our core-specific products (100-600), the SmartCore™ fits most earphones. Specifically, on sound port nozzles with a 0.19” - 0.24” (4.8mm - 6.3mm) diameter.

How do I use Comply tips?

Installing tips onto your earphones and inserting tips in your ear canals is easy. Check out this video.


If you notice the high frequencies "rolling off", please follow the steps in this video from InnerFidelity:

How long do they last?

Lifespan depends on use. Typically, average use is about 2-4 months per pair of tips. How you use the tips, body chemistry (earwax, oils, etc.), and environment all effect how long your tips will last. To make your tips last the longest, make sure to always "prep the tip" (compress the foam before inserting them into your ears), clean your tips occasionally, and store the tips and earphones in a case while not in use. Replace your tips when they start to "flake", tear, or lose their memory foam properties (for example, the foam expands quickly rather than slowly).

Can I clean my tips?

Using only water, gently wipe with a clean, damp cloth. Let the tips dry completely before next use. We recommend replacing Comply™ Foam Tips every 2-4 months or when they become soiled.

How do I remove Comply™ tips from my earphones?

To remove your tips, firmly grasp the whole foam tip with your fingers and squeeze to pull them off. Sometimes removing them at an angle helps. Do not pull the tips off from the end of the foam tip or use your fingernails as these methods could damage the tips.

Guaranteed Fit Program

At Hearing Components, providing our customers with the best fit is one of our top priorities. We understand that mistakes can happen when ordering online.

If you ordered the wrong core size or tip size, email us us within two weeks of receiving your order, and we’ll provide you with a store credit for the product that you can use to replace your tip with the right fit. Customer is responsible for shipping cost of the new product.

Please note, this program only applies to earphones that we list as compatible on our website.

I have not received my order yet.

Please allow up to 21 business days for your order to arrive. Before 21 business days, Hearing Components cannot offer any solutions.  DHL hands off all packages to the local post office to finish the delivery. Please contact your local post office for any inquiries or updates. If 21 business days have passed, please  contact us .

What are my shipping options?

We ship to most countries around the world. Orders are shipped the next business day. Shipping costs are dependent on your order and preferred shipping method. Here is a basic shipping price breakdown:

United States

*Free US Shipping via DHL SmartMail if order is above $25.00

  • DHL SmartMail, $3.99
  • FedEx Ground, $8.00
  • FedEx Overnight, price varies
International
  • DHL GlobalMail, $4.99-8.99
  • FedEx International Priority, price varies
  • FedEx International Economy, price varies

For all DHL shipments (U.S. and International), the package is handed off to the local post to finish the shipment.

The recipient is responsible for all customs and taxes fees. These fees vary by destination country.

When will I receive my order?

Orders are processed and shipped the next business day. Delivery time will vary depending on your shipping method and location.

United States
  • DHL SmartMail, Estimated delivery 2-5 business days
  • FedEx Ground, Estimated delivery 2-5 business days
  • FedEx Overnight
International
  • DHL GlobalMail, Estimated delivery 4-11 business days
  • FedEx International Priority, Estimated delivery 3-6 business days
  • FedEx International Economy, Estimated delivery 3-6 business days

For all DHL shipments (U.S. and International), the package is handed off to the local post to finish the shipment. Please contact your local post office if you are experiencing any delays.

Tracking information is available for all shipments. Tracking reliability varies by country.

Can I ship to a military address (APO/FPO)?

Comply™ Foam tips can be shipped to APO or FPO addresses. Standard shipping is the only option available for APO or FPO addresses.

Shipping Times

Orders can take up to 14 business days when shipping to an APO or FPO.

Entering APO or FPO Military Addresses

To make sure your package gets to its destination, follow these instructions for entering a military address.

  • Address Line 1
    • For Army, Navy and Marines: Enter Unit Number and Box Number
    • For Ships: Enter Ship Name and Hull Number
    • For Air Force: Enter PSC Number and Box Number
  • Address Line 2
    • Enter optional military command or organization name (e.g., USAG J or 2/566 Postal Co.)
  • City
    • Enter APO or FPO
  • State
    • Select one of the following:
    • AA: Armed Forces America
    • AE: Armed Forces Europe, Middle East, Africa and Canada
    • AP: Armed Forces Pacific
  • Zip Code
    • Enter the 5-digit ZIP code for the military unit. It must start with a 0 or 9.
  • Phone Number
    • We suggest entering the phone number of a family member or friend who is stateside.

What is the return policy?

We want you to be satisfied with your Comply Foam products and we will ensure you have tips that work for you.

If the products are un-opened and purchased from Complyfoam.com, we offer a 30-day return policy. The original shipping costs will not be refunded. Contact us to obtain a return merchandise authorization (RMA) which is required for credit.

If the product is opened, please contact us to see what solution is possible.

For products purchased through other retailers, refunds are at the discretion of the individual retailer. Please contact the retailer for assistance.

What payment methods are available?

We accept all major credit cards, PayPal, and Amazon Pay.

What does my order status mean?

Awaiting Fulfillment: Order has been placed and is being prepared for shipment. Please allow 1 – 2 business days for the order to ship.

I need to change or cancel my order.

We strive to provide a very fast turn-around from order placement to shipping. All orders ship the next business day. It may be possible to cancel or change your order during the processing period but once it has shipped, it cannot be cancelled or changed.. Contact us with your order number and request to see if you are eligible.

I want to include Comply™ Tips with our earphone model

Awesome! We partner with over 80+ brands who include Comply™ tips in-the-box and we want to learn more about your brand. To start this partnership, please fill out this quick form so we can put you in the touch with our best team to walk through next steps.

I want to resell or distribute Comply™ Tips

Great! We are always looking to expand and improve our retail distribution. We want to hear about your stores and opportunities. To get in touch, please fill out this quick form so we can put you in the touch with our appropriate team members.

Military or Industrial Inquiries

Our Comply™ tips are used for military and industrial communication systems. We also partner with manufacturers who include our tips with their device. Please contact us to get in touch with our team.

Press Inquiries

Please contact Ann Drewiske for press inquiries.

 

Still have questions? Reach out to us!

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