Frequently Asked Questions

Use the Tip Finder tool to find the Comply™ foam tip for your earbuds. You may search device brand, model, or Comply product name to find the compatible tip. When you find your device, click on the “View Tips” button to proceed to the Comply product page. Was your earbud not listed? Please fill out our Device Request Form to notify our team about your earbuds. We have over 2000 compatible devices for Comply tips and your input helps build our compatibility library. We would love to learn about your preferred earbuds!

Find Your Tips

We want you to be satisfied with your Comply Foam products and we will ensure you have tips that work for you. We do not require product returns when processed through the Guaranteed Fit Program (GFP).  Should you want a refund without a replacement through the GFP,  contact us to begin the return process. We are happy to process returns for unopened products purchased from complyfoam.com within the past 30 days.  Return shipping will be the customer's responsibility and original shipping will not be refunded. If the product is opened, our customer support team will work with you to find a possible solution.  Contact us For products purchased through other retailers, refunds are at the discretion of the individual retailer. Please contact the retailer for assistance.

Hearing Components warrants that reasonable care was used in the manufacture of these products and that the products meet specifications at the time of purchase. Hearing Components shall have no liability of any kind for any direct, indirect, incidental or consequential damages or expenses that arise from the use of these products. Some states do not allow the limitation or exclusion of incidental or consequential damages, so the above limitation may not apply to you. Customers’ sole remedy is to seek replacement of the product or a refund. This warranty gives you specific legal rights, which may vary from state to state. If you wish to make a direct claim, contact Hearing Components by emailing us at customer@complyfoam.com. Comply™ Foam Tips are manufactured under Hearing Components’ international equivalents for U.S. Patent numbers 4,880,076, 5,002,151, 7,236,605 and 7,864,973.

Customers who purchase their tips from www.complyfoam.com are eligible for our Guaranteed Fit Program.  If you ordered the wrong core size or tip size, email us us within two weeks of receiving your order, and we’ll provide you with a store credit for the product that you can use to replace your tip with the right fit. Please note, this program only applies to earphones that we list as compatible on our website and the customer is responsible for shipping costs of the new product. If you purchased tips through one of our online partners such as Amazon or Bestbuy.com, please utilize their return and exchange process for replacing the tips.  Please note, we cannot process returns or exchanges for purchases made from other online partners.

We strive to provide a very fast turn-around from order placement to shipping. All orders ship within 1-2 business day. It may be possible to cancel or change your order during the processing period but once it has shipped, it cannot be cancelled or changed. Contact us at customer@complyfoam.com with your order number and request to see if you are eligible. Marking your email URGENT will help move it to the top of the que for quick review.

Typically, all orders ship the next business day. During promotion periods, or for new product launches, please allow additional time for your order to be fulfilled. Once the order ships, you will receive an email with the tracking information. Please allow 24 hours for the tracking information to update.

Tracking numbers are automatically generated and emailed on the day they are shipped from our Minnesota warehouse. Domestic options: UPSMI (UPS Mail Innovations) – Shipments are created through UPS and will have final delivery from the local post office. Delivery is generally 2-6 days depending on where you are located in the US. FedEx 2-Day – Shipments are delivered 2 days AFTER the ship date. Please note – FedEx does not deliver to PO boxes. If an order is received with a PO box shipping address, the package is automatically switched to UPSMI. International Options: UPSMI (UPS Mail Innovations) – Shipments are created through UPS and will have final delivery from the local post office. Delivery will vary from 5-20 days depending on location, transit times and local post service levels. FedEx International Priority – Delivery will vary from 4-10 business days depending on location. Customer will be responsible for duties and taxes before FedEx will deliver the package.

Your local delivery or postal driver may choose to leave the package at the door or on your porch. We are not responsible for packages that are damaged, lost, or stolen after the driver confirms delivery of the package. If your tracking information for your package shows delivered and you can’t find it, please contact the carrier or your local post office, depending on your ship method, for assistance on locating your package. You may contact us at customer@complyfoam.com if you are unable to find resolution on your lost package with the carrier or post office.

If your tracking number indicates that your package is undeliverable, marked as "unclaimed," "return to sender," or is returned to us due to an incorrect or incomplete address, please promptly email us at customer@complyfoam.com. We will take immediate action and either ship out another package or issue a refund. Once the package successfully arrives back at our facility, our dedicated returns team will initiate the processing and issue a refund for the subtotal of your order. Note: Once we have processed a refund, it can take your bank anywhere from 2-8 business days to process the refund on their end and issue it back to your account. If the incorrect address is given at the time of order, you may contact the shipper or final mile carrier after the order has left our warehouse and ask them to forward or redirect your package. We are not responsible for packages that get lost, stolen, or damaged.

E-mail customer@complyfoam.com to request a new invoice. Once the product has shipped, our internal system automatically prepares an invoice that can be emailed as an attachment.

We process orders in US Dollars. Once payment has been processed, your provider will convert the charge into your currency. VAT, Taxes, and Duties – Customer Responsibility. We do not calculate or collect taxes/duties at time of payment. It is the purchaser’s responsibility to check and abide by their country’s local regulations and policies. It is the responsibility of the purchaser to be sure the Customs Department in the receiving country permits the contents of your order to enter your country and to understand the duties/tariffs requirements. We will not provide a refund on the shipping of the package if you refuse the package or if it is refused by customs due to regulations, taxes, or duties. For countries where parcel tracking services are not available, we cannot be held responsible for non-delivery.

We do ship to APO or FPO addresses. Standard shipping is the only option available for APO or FPO addresses. Shipping Times - Orders can take up to 14 business days when shipping to an APO or FPO. Entering APO or FPO Military Addresses To make sure your package gets to its destination, follow these instructions for entering a military address. Address Line 1 For Army, Navy and Marines: Enter Unit Number and Box Number For Ships: Enter Ship Name and Hull Number For Air Force: Enter PSC Number and Box Number Address Line 2 Enter optional military command or organization name (e.g., USAG J or 2/566 Postal Co.) City Enter APO or FPO State Select one of the following: AA: Armed Forces America AE: Armed Forces Europe, Middle East, Africa and Canada AP: Armed Forces Pacific Zip Code Enter the 5-digit ZIP code for the military unit. It must start with a 0 or 9. Phone Number We suggest entering the phone number of a family member or friend who is stateside.

There are many different earbud tip options out there, but knowing the difference between Comply foam vs other foam tips can give you an insight into why thousands of earbud users choose Comply.

Read More

The lifespan for all Comply Foam ear tips tips depends on use and averages 2-3 months per pair. How you use the tips, body chemistry (earwax, oils, etc.), and the environment will affect how long your tips last. Replace when the tips start to flake, tear or lose their memory foam properties such as expanding too quickly. Tips will deteriorate if exposed to alcohol-based cleaners, hand sanitizers or lotions. Colored tips may fade with time, this is normal and does not affect performance.

While every earbud is unique, generally there is a recommended method to removing your ear tips. 1. Pinch both sides of the tip near the base using your index finger and your thumb. Prevent pealing the foam with your finger nails to avoid the inner core separating and sticking to the soundport. 2. After you have a firm grip, pull the tip straight off the device to remove entirely. 3. If you have questions or concerns regarding your tip removal, please contact our support team customer@complyfoam.com.

If tips are not tearing or deteriorating, you may be able to extend the life of your tips by gently removing ear wax and debris. Do not clean tips when warm and soft just out of your ear. Once at room temperature, either use a Comply™ Tip Wipe or wash the tips in warm water, squish with a soft cloth and air dry before next use. Never use soap, detergent, or alcohol-based cleaners as they will break down the foam. We also recommend that you do not handle immediately after applying lotions or hand sanitizer. The Comply™ Tip Wipe is a dry wipe. Excessively cleaning the tips can decrease the lifespan and cause premature tears. We recommend replacing Comply™ Foam Tips about every 3 months or when they become soiled. Colored tips may fade with time, this is normal and does not affect performance.

Ensure tips are firmly installed on the device. Wireless devices may need the tip to be pushed on so the tip is flush with the earbud. After installation, quickly compress and roll the tip with your thumb and forefinger, insert and hold the device in place for a few seconds while the foam comfortably expands to fit your ear canal. Installing tips onto your earphones and inserting tips in your ear canals is easy. Check out this video.

Installation Instructions

 

Step One

Remove the stock ear tips from your wireless earbuds and install your Comply Foam tip.

Step Two

Firmly press Comply tip onto the soundport. Ensure the tip is secure before use.

Step Three

Once installed, roll the tip between your fingers into a thin, round cylinder.

Step Four

Gently insert the entire eartip into your ear and hold it in for 10-15 seconds.

We recommend you try the same size Comply tip that you use with your earbuds stock silicone tips. Our data has shown that up to 60% of the population uses medium. Not sure which size will fit you best, choose the assorted pack to get 1 pair of each size. All purchases from our website are backed by our Guaranteed Fit Program. See the program details under FAQ’s for more information.

We have designed our tips to fit most customers’ ear canals and be the most comfortable ear tips on the market. There is a small percentage of people we are not able to fit. Here are some options for ensuring the best fit and that our tips work with your ears. Prepping the ear tips for insertions the first step. Quickly compress and roll the tip with your thumb and forefinger, insert and hold the device in place for a few seconds while the foam comfortably expands to fit your ear canal. With our Guaranteed Fit Program, you may need to try a different size. Here is the scale of sizing depending on the issue you are encountering: Pressure or pain – size down Earbuds pushing out – size down Earbuds falling out, especially if happening during exercise or activity – size up Outside noise leaking in or not a great seal – size up. Some earbuds use an APP or software to test for a proper seal. If you find you do not pass a fit test or active noise cancellation is affected, try adjusting the earbuds or you may need a larger size tip. There are times where the all-day comfort and security of the earbuds outweighs passing a fit or seal test. If you are using wired earbuds or IEM’s, you may want to try a different shape. 95% of the population have oval ear canals. Switching to the TOZ model may improve the fit. A purchase on complyfoam.com will always have a guar

Due to the nature of our heat activated memory foam, our foam can expand after being in your ears. A slight squish of the tips as you put them into the charging case should allow the case to close and charging to occur without issue. This may be more prevalent with the size large tips. If the tips have been used often and you experience this issue often, it may be time to change your tips.

Our memory foam tips love the heat that your ears provide to create the perfect seal and make them comfortable all day. However, it is recommended that the tips be allowed to return to room temperature if exposed to extreme heat or cold.

Customers who purchase their tips from www.complyfoam.com are eligible for our Guaranteed Fit Program.  If you ordered the wrong core size or tip size, email us us within two weeks of receiving your order, and we’ll provide you with a store credit for the product that you can use to replace your tip with the right fit. Please note, this program only applies to earphones that we list as compatible on our website and the customer is responsible for shipping costs of the new product. If you purchased tips through one of our online partners such as Amazon or Bestbuy.com, please utilize their return and exchange process for replacing the tips.  Please note, we cannot process returns or exchanges for purchases made from other online partners. .

Comply's TechDefender™ is an acoustically transparent foam that protects your earbuds and in ear monitors from wax, sweat, debris and moisture.

Periodically, Comply will discontinue the production of a specific foam tip. Reasons for discontinuation range from obsolete device pairing(s) or better compatibility via a new Comply product. Check out our tip finder tool as it includes all active earbud compatibilities.

In the earbud world, there are many different sound port nozzles (the part that the ear tip attaches to) and charging case designs (for true wireless devices). To accommodate the wide variety of earbuds, Comply has engineered over 20 ear tips, allowing us to be compatible with over 2000 devices. With 20+ Comply tips, we recommend using our Tip Finder tool to find the accurate earbud / tip pairing. While our naming scheme has a pattern, it can be difficult to follow. Be confident that the tip finder will lead you to the best Comply product! For a quick overview of our tip naming pattern, see the information below:

These tips work with wired earbuds, neck band earbuds and in ear monitors. 3 Shapes to fit all ears. See our Tip Finder to ensure you are getting the right core for your earbuds or IEM's. Original: Bullet tip shape. Top selling replacement tip world-wide for years.

• If unsure, go with the Original Core Series. Formerly called Sport Pro or Isolation or Isolation Plus.

• Round 2.0 (NEW): Round tip shape. Widest tip diameter. Creates great ear seal for enhanced noise isolation. Formerly called Comfort, Comfort Plus and Audio Pro.

• Oval (NEW): Oval tip shape. Accommodates the most common ear canal shape: oval. Excellent comfort for all, especially for those with oval ear canals.

Creating an account is up to you. It provides ease of use and allows for quick re-order after logging in. Before registering and using your account, we will ask you to provide your consent to this privacy policy. Also, we give you the opportunity to easily withdraw your consent and delete your account. To delete your account, send us an email at customer@complyfoam.com. Partial Purchases - If you have started to buy one of our products, but have not completed the purchase, you may have provided partial information during your shopping experience, such as your email. In that case, we might send you an email to remind you about your purchase, to allow you to easily complete the transaction. If you are not comfortable in receiving further emails of this kind, please send us an email to us at customer@complyfoam.com stating that you would like to opt-out. Your privacy means a lot to us and we will stop sending you these communications immediately upon receipt of your email. .

We're always looking for customers to help us test new tips for product launches! Testing tips is simple, click here and submit a form then we'll connect with you when we have a product ready to test with your earbuds. All we ask is for your feedback to help ensure we're launching a new product that not only we love, but our customers love too.

We're excited about your interest in our Foamfiliate Program! Here's how you can join the Comply Foam team!

1. Register with Shopify
2. Set up Shopify Collabs
3. Create a business account for your Social Media Pages
4. Set up and connect your PayPal account.
5. Apply through the brand portal.
6. After you apply, your application and social media accounts will be reviewed.
7. If your application is approved, you will be sent an acceptance email with your affiliate link, Comply swag, gifts & your commission tier.

*This is an invitation to apply. This is not a promise of an affiliate relationship between you, the collaborator, and Comply Foam.

We would like to learn more about your business and the opportunity for a partnership. Please complete this form (link below is valid) and a Comply sales representative will reach out with further information. This request form is linked in our site through the OEM page and Global Distribution Partner page. 

We do use some specific information related to your visit, such as the timestamp of your visit, the page or the product you viewed, where you are coming from (if you came to our store because you clicked on an advertisement or you opened our direct link). This is very similar to the “essential information,” but we use it to provide you with a personalized experience. The information on your visit provides us with insights on your interests and allows us to send you relevant communications. We capture this information through cookies, called a "beacon," that we allow you to block through your browser's settings.

Shopify is the external provider who runs our store and is based in the US and is a participant in the EU-US Privacy Shield Framework. Shopify and Hearing Components are committed to providing best-in-class service and data protection. You can check its participation in the Privacy Shield policy on the official site of The International Trade Administration (ITA), U.S. Department of Commerce. Through Shopify, we also use other, highly specialized external providers to provide the most competitive services with your privacy a top priority. Each external provider listed below have been verified for GDPR compliance:

Stamped.IO: this service sends emails to customers after purchases are completed to gather reviews and feedback on our products . Zendesk: this service allows us to provide customer service throughout the purchase process.

Klaviyo: this is an email and SMS marketing service we use to help promote deals and specials on our products as well as supply consumers with news about our company.

Google Analytics 4: We use this to evaluate the use of our Site and Services. We also use these tools to help us improve our Site, Services, performance, and user experiences. These entities may use cookies and other tracking technologies, such as web beacons or Flash LSO, to perform their services. For more information about how Google Analytics collects and processes data, see Google's privacy terms and conditions.

Payment: Our store is PCI-DSS compliant (a very strict industry standard with requirements for the security of credit card information), and we are dedicated to utilizing accredited companies with a history of security and fidelity to process your payment.

Shipping: We integrate with a number of shipping companies to fulfill your orders in a timely manner. [UPS Mail Innovations and Fedex].

How can you control your personal data? If you are one of our customers who is in the EU, and we are specifically selling our products to the Member State where you are located, you have specific rights that we are honored to enforce without undue delay: Access, Correct, Erasure, Port, Object. If you cannot exercise your choice on your account page or if you do not have an account with us, please reach out to us at customer@complyfoam.com. We will be more than happy to help you directly.

How long do we keep your data? We keep the data you have submitted to our site as long as you have an account with Hearing Components. We also keep some data for possible security investigation. Most importantly, we have specific obligations for fraud detection and tax reasons. Therefore, we might need to retain certain data even if you ask to delete it.

Do we have any legal obligations when handling your data? Hearing Components is continually renewing our dedication to our legal standards, and in the event of a legal investigation (i.e. fraudulent credit card purchases, etc.), we may be required to hand over data to the proper licensed professionals. We may also keep records for tax reasons for our business to comply with the law and keep our company in good financial and legal standing. Who can you reach out to for privacy matters? If you have any questions about this Privacy Policy or wish to learn more about Hearing Components generally, please contact us via email at customer@complyfoam.com. If we update our Privacy Policy to reflect a change or improvement of our services or a new legal obligation, we will publish the new version on our website, and we will make it clear on our home page www.complyfoam.com so it will be visible as you enter our store.

If you have completed a purchase, we will send you an email to ask you to review the product you purchased. We want to be sure that whether you love your purchase or have feedback to help us make our product better, you can share your opinion with Hearing Components as well as other customers. Reviews will remain focused on the product. You are not required to publish your name and personal details.

Essential Information We Collect: In operating our online store, it is essential for us to capture some information about your device, such as your IP address and information related to your visit when you browse our online store. This may include information including the time-stamp of your visit, the last page or product you visited, and/or the indication that you logged in.

We do that in order to: Remember who you are after you log in so that you do not need to authenticate at each click; Monitor our website's functionality to maintain the high performance we are dedicated to providing; Let you browse between products without having to start back from the home page at each click; Remember if you put something in your shopping cart before you decide to checkout; and Control that your data is processed securely.

We call the information mentioned above “essential information” and we collect it through the use of cookies. Cookies are small text files that most websites use. A website will place cookies in the user's web browser and then reads the information collected through the cookies every time the user performs an action. Hearing Components uses cookies on our website. Without enabling this mechanism and these cookies (first-party cookies), we could not provide you with the smooth experience that you expect while you are navigating.

Order Information You Expressly Provide: When you purchase something from our online store, we will need specific information about you to fully process your order and ship the merchandise you selected. We need your personal data such as your first and last name, your email address and your shipping and billing addresses. We use your contact and order information to send you communication related to the processing of your order, and your addresses for billing and shipping to properly fulfill your order. We will ask you to provide this information in our “checkout page” before letting you finalize your purchase with the payment.