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FAQ

Which line of tips is right for my device (100, 200, 400 or 500)?

The numbers refer to which headphones the tip fits. To find which model is compatible with your specific earphone, use our Fit Finder. Just tell us your earphone model, and voilà, there’s your match.

 

What if I don't see my brand and/or model of earphones listed?

Check our Full Compatibility Listing. Still don’t see your earphone? Then check out our new SmartCore tips here: www.complyfoam.com/universal. Still have questions? Then email us your model, and we will help you out.

 

What are the features of the different Series?

Sport (S/Sx Series): Secure-fit foam to keep earphones in place + SweatGuard to keep sweat out during rigorous activity
Isolation (T/Tx-Series): Bullet-shaped for increased noise isolation
Comfort (Ts/Tsx-Series): Round-shaped for maximum comfort during long-listening sessions

  Isolation Series Isolation Plus Series Comfort Series Comfort Plus Series Sport Series Sport Plus Series Sport Plus Series (New & Improved)
Noise Isolation High High High High Low Low High
Includes WaxGuard or SweatGuard      
Enhanced Audio Experience
Best for Audiophiles      
Best for long-listening sessions          
Best for workouts        

 

What are the PLUS options (Sx/Tx/Tsx series) with built-in Wax-Guard™/SweatGuard™?

Recommended for higher end earphones. The built-in WaxGuard is an acoustically-transparent filter that prevents earwax and debris from entering the sound port, which can change the sound or damage the earphone. SweatGuard prevent moisture from entering the sound port, which can cause damage to the earphone.

 

Small, Medium or Large?

Opt for same size as your for silicone tips. Not sure? Medium fits most. Or try our Mixed Pack (includes S, M and L).

 

How do I use Comply™ Premium Earphone Tips?

Installing tips onto your earphones and inserting tips in your ear canals is easy. Check out this video.

If you notice the high frequencies "rolling off", please follow the steps in this video from InnerFidelity:

 

How long do Comply™ Foam tips last?

Lifespan depends on use. Typically, average use is about 2-4 months per pair of tips. How you use the tips, body chemistry (earwax, oils, etc.), and environment all effect how long your tips will last. To make your tips last the longest, make sure to always "prep the tip" (compress the foam before inserting them into your ears), clean your tips occasionally, and store the tips and earphones in a case while not in use. Replace your tips when they start to "flake", tear, or lose their memory foam properties (for example, the foam expands quickly rather than slowly).

 

How do I clean my tips?

Using only water, gently wipe with a clean, damp cloth. Let the tips dry completely before next use. We recommend replacing Comply™ Foam Tips every three months or when they become soiled.

 

How do I take the tips off my earphone?

To remove your tips, make sure to firmly grasp the whole foam tip with your fingers and squeeze to pull them off. Sometimes removing them at an angle helps. Do not pull the tips off from the end of the foam tip or use your fingernails as these methods could damage the tips.

 

Why don’t the 500 tips seem to fit my Jaybird BlueBuds X or X2?

We are happy to report we now have a custom tip for Jaybird. Visit here to order.

If you do opt for the 500 tips, it’s a snug fit. To get them on, hold the tip between your thumb and forefinger. Place bottom of the sound port into tip core at a slight angle. As it makes contact, straighten out tip. From front of tip, push it straight on, as far back as it will go. Refer to the video above on how to use Comply™ Premium Earphone Tips.



What is your return policy?

Please visit our Return Policy page.

 

Do you offer international shipping?

We do. Shipping varies upon order and destination. For additional info, please visit our Shipping Information page.

 

Will I receive a tracking number for my order?

All orders shipped within the U.S. have a tracking number. For international shipments, only USPS Express Mail and FedEx offers tracking details. For additional info, please visit our Shipping Information page.

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