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An update from our President regarding your Comply™ Tips for AirPods Pro order.

 

Dear Valued Customer,

I would like to first express that I am sorry for the delay of your Comply™ Tips for the AirPods Pro. We underestimated the demand for this product by a significant margin and are working around the clock to increase production capacity. We also made a mistake by not communicating effectively with our customers and setting proper expectations. We have gotten our “act together” and can now make the necessary commitments to our customers. Please note, all orders are processed and shipped in the order in which they are received. Here are guidelines so that you know what to expect moving forward:

  • If you ordered your tips before 5/15, we will ship them by 6/5.
  • If you ordered your tips from 5/16 through 5/23, we will ship them by 6/12.
  • If you ordered your tips from 5/24 through 5/31, we will ship them by 6/19.
  • Any orders after 6/1, we will ship before 6/30.
  • By 7/1, we will be able to ship all products within our normal 2 days of receipt of order.

If you should have any questions or concerns regarding your order, please email us at customer@complyfoam.com.

Thank you again for your patience and we look forward to keeping our commitment to you and provide the best consumer experience possible.

Sincerely,

Comply Foam Tips

Chris Hudson

President - Comply™ Foam